You may return most new, unopened items within 30 days of delivery for a full refund minus a 25% disposal fee, simply because we cannot resell any item once shipped. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Prior to shipping any returns, we request that you contact us by email at firstname.lastname@example.org, email@example.com or by phone 1-877-489-7574. Our Returns Policy requires that we receive an explaination in writing of the nature of the return. We suggest that a brief explaination letter, or note be enclosed with your return. E-JUICE USATM reserves the right to approve or reject any return or refund requested.
Please seek approval of returns before shipping, in order to expedite your return faster.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). It is important to note that all returns are processed on a per item basis and is at the sole discretion of E-JUICE USATM. Additional fees may apply.
It is important to note that there are no refunds or exchanges on custom order formulations.
If you need to return an item, simply e-mail us or call Customer service:1-877-489-7574 ext 1 . We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship to virtually any address in the Continental United States and US Territories including Hawaii and Puerto Rico. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates in 24-48 hours. We ask that you allow 24 - 48 hours prior to shipping as all items are made fresh to order.
It is important to note that all orders will be billed through E-JUICE USATM, a subsidiary of Premium Liquid NicotineTM. We accept Visa, Mastercard, and Discover. Sorry, we do not accept American Express or Diners Club Cards. For Wholesale orders, special request or particularly large orders, please call 1-877-489-7574 to have your order processed by one of our wholesale specialist.
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